Frequently Asked Questions
Who should I contact if I have any queries?
Please email us at firstname.lastname@example.org for any questions or concerns you may have.
How long will it take to get my package?
We aim to ship in stock items within 1-2 business days. If your item is made to order, custom or out of stock these times will vary and we will email you the details.
What shipping service do you use? Do you ship internationally?
We primarily use the United States Postal Service to ship merchandise. The USPS can generally get a package anywhere in the 48 continental states within 2-4 business days including Saturday.
How can I return a product?
You can return merchandise eligible for return within 30 days after your order has been shipped if the item(s) are in their original condition, unwashed, and undamaged.
Please email email@example.com and include the following:
- Your order number
- What item(s) youi'd like to return
- Reason you want to return the product (we love feedback)
What's the coupon codes policy?
If you have a discount code to use, you can put the in during the third step of the checkout, listed below the Total. Click on "Have a coupon code?" and enter your discount code. Your total will reflect the discount applied to your order.
How do I track my order?
You will receive an email with your shipping tracking information once your purchase has shipped. Once you have the code, go to the shipping company's website and track your package with that number.